Terms & Conditions

1- Booking & Payment

A booking is only confirmed once full or partial payment is completed.
Accepted payment methods: Mada, Visa, Apple Pay, and Tamara.
Clients are required to pay in advance, either in full or through installment options via Tamara.
 
2. Cancellation & Refund Policy

Bookings may be canceled or rescheduled up to 3 hours prior to the appointment. The amount will be converted into credit for future use.
Cancellations made less than 3 hours before the booking, or no-shows, are non-refundable and non-compensable.
 
3. Studio Usage

The studio is exclusively available for instructor bookings only.
Clients or visitors are not allowed to use equipment without the instructor’s supervision.
Maintaining cleanliness of the space and equipment is required after use.
Food and beverages are not allowed inside the studio (water is permitted).
Any damages caused by misuse will be the responsibility of the instructor and/or participant.
 
4. Liability

Balance Retreat is not responsible for any physical injuries or loss of personal belongings during the use of the studio.
Instructors are fully responsible for ensuring safety guidelines are followed.
 
5. Time Commitment

Bookings must be respected within the reserved time slot.
Late arrivals will not be compensated with extended time.
Instructors are granted an additional 30-minute buffer, only if there is no booking immediately after.
  
6. Privacy

The studio is designed for private sessions or small group classes only, ensuring a calm and exclusive experience.