By using Zuri’s Platform or requesting any service through it, you agree to the following Terms & Conditions:
1. Zuri's Platform provides animal transportation and rescue services only and is not a veterinary clinic, veterinary hospital, or shelter or boarding.
2. Zuri Platform’s responsibility is limited to transporting the animal from the pickup location to the destination specified by the client.
3. The client confirms that all information provided is accurate and complete and accepts responsibility for any false, incomplete, or misleading information.
4. The client must provide all information necessary to complete the service, including animal details, pickup location, delivery location, recipient information, and file number if delivering to a veterinary facility.
5. The client confirms that they are the legal owner of the animal or are authorized to request the service on behalf of the owner.
6. Neither Zuri Platform nor its drivers are responsible for paying veterinary bills, treatment costs, medications, boarding fees, or any other expenses related to the animal.
7. Neither Zuri Platform nor its drivers may approve any medical procedure, surgery, treatment, medication, or veterinary decision on behalf of the client unless explicit prior authorization has been provided.
8. For rescue services, Zuri Platform does not guarantee that an animal will be successfully captured or rescued. Rescue fees become payable once the rescuer or driver arrives at the location and begins the rescue attempt.
9. If the client or designated recipient fails to receive the animal, Zuri Platform may take reasonable action to protect the animal’s welfare, and any resulting costs shall be the client’s responsibility.
10. Zuri Platform reserves the right to refuse or cancel any request that may pose a risk to people, animals, property, or that violates applicable laws and regulations.
11. Zuri Platform reserves the right to refuse transportation of any animal whose ownership, possession, trade, breeding, or transportation is prohibited under the laws and regulations of the Kingdom of Saudi Arabia.
12. Bookings may be cancelled before service begins in accordance with Zuri Platform’s refund policy. Once the driver has been dispatched or the service has commenced, operational charges or the full-service fee may apply.
13. Zuri Platform does not guarantee service availability in all locations or at all times. Arrival and delivery times are estimates only and may be affected by traffic, accidents, weather conditions, or circumstances beyond our control.
14. Zuri Platform vehicles may be equipped with cameras or recording devices for safety, security, and documentation purposes.
15. Zuri Platform may use photographs, videos, or documentation that do not contain the client’s personal information for awareness, educational, operational, or marketing purposes.
16. Zuri Platform is committed to protecting personal data in accordance with the laws and regulations of the Kingdom of Saudi Arabia and will only use such information for service delivery and legal compliance purposes.
17. Zuri Platform reserves the right to modify its prices, services, policies, and Terms &
Conditions at any time.
18.If a rescue attempt is made after arrival and cannot be completed, 50% of the rescue fee will be refunded. The remaining 50% covers transportation, operating costs, time, and effort spent on the rescue attempt
19. Zuri will review the pickup and destination locations before confirming the booking and may adjust pricing if the selected distance category is incorrect.
20. Clients must provide accurate and complete information, including animal details, pickup location, destination, recipient name, and veterinary file information if applicable
21. If the service duration, waiting time, additional stops, destinations, or scope of service exceeds what was agreed upon during booking, Zuri reserves the right to apply additional charges based on the extra time, distance, or services incurred
Limitation of Liability
* Zuri Platform’s total liability to the client shall not exceed the amount paid for the specific service giving rise to the claim.
* Zuri Platform shall not be liable for any indirect, consequential, incidental, special, emotional, or punitive damages, including loss of income, profits, opportunities, or goodwill.
Liability Waiver
The client acknowledges and agrees that:
* Zuri’s Platform is not a veterinary clinic, veterinary hospital, or shelter or boarding facility and does not provide veterinary diagnosis, treatment, or medical care.
* Zuri Platform is not responsible for the animal’s health condition, injury, illness, medical complications, or death occurring before, during, or after transportation or rescue services.
* Zuri Platform does not guarantee treatment success, medical improvement, recovery, or survival of any animal.
* All veterinary fees, medical expenses, medications, boarding fees, and any other costs related to the animal remain the sole responsibility of the client.
* By using the platform, the client releases and holds harmless Zuri Platform, its employees, drivers, contractors, and partners from any claims, losses, damages, liabilities, or expenses related to the animal, its condition, ownership, transportation, rescue, or care.
Governing Law
These Terms & Conditions shall be governed by the laws and regulations of the Kingdom of Saudi Arabia. Any dispute arising from or relating to these Terms & Conditions shall be subject to the jurisdiction of the courts of the Kingdom of Saudi Arabia.