1. Late Arrival
A grace period of 10 minutes is allowed for late arrivals. After that, the appointment will be automatically canceled.
No compensation or refund will be provided if the appointment is canceled due to lateness.
2. Cancellation and Rescheduling
Appointments may be canceled or rescheduled at least 3 hours before the scheduled time.
After that, cancellations or modifications will not be permitted.
3. Payment
Any amount paid in advance is considered a non-refundable deposit in all cases.
The remaining balance must be paid at the salon before the service begins.
4. Pricing
Prices for certain services, such as hair coloring and treatments, may vary depending on hair length and thickness.
Prices displayed on the website are starting prices only and do not represent the final cost.
5. Services
We strive to provide the highest quality service; however, results may vary depending on individual hair or skin conditions.
Please inform us of any allergies or medical conditions before the service begins.
6. Refund Policy
No refunds will be issued once the service has been provided.
If you have any concerns regarding the service, please notify us immediately and we will do our best to address them.
Clients are not entitled to request any adjustments or service redo after leaving the salon for any reason. Any requested service afterward will be considered a new service and charged at the full price.
7. Liability
The salon is not responsible for any lost personal belongings within the premises.
8. Amendments to Terms and Conditions
Soft Look reserves the right to modify these terms and conditions at any time without prior notice.