Bookings arrive through multiple channels
Website, WhatsApp, and phone bookings need to be recorded in one schedule instead of separate copies.
Booking management software for service businesses
One system to manage your business bookings and team schedule
Show availability by service and provider, collect a deposit or payment, and send confirmations and reminders from booking to completion.
- Customer and staff bookings share one schedule
- Duration, capacity, and provider configured per service
- Payments, invoices, and messages tied to the booking
Start with the operating problem
Rekaz fits businesses that need one source for every booking
Fit is not determined by business size. It depends on connecting the appointment to the provider, time, payment, customer, and communication.
Duration and provider vary by service
Availability must account for service duration, eligible providers, and time between appointments.
You collect a deposit or partial payment
Payment status, remaining balance, and invoice need to stay connected to the customer and booking.
Changes consume team time
Cancellations, rescheduling, and add-ons happen in chats and then require manual schedule updates.
You manage capacity or multiple providers
You need limits for simultaneous bookings or people and services connected to one or more providers.
You want customers to self-book
Your branded site presents the service, price, availability, and questions, then records booking and payment.
Examples: Salons · Clinics · Physical therapy · Pilates and yoga · Academies · Cleaning · Car washes · Consulting · Chalets
From service setup to appointment completion, every step stays tied to the booking
This is the daily journey for customers and staff—not a standalone calendar.
- 01
Configure the service and availability rules
Set duration, providers, capacity, buffer, branch, price, deposit, and booking window.
- 02
Publish it on your branded site
Present the description, images, prices, available times, and custom questions under your identity.
- 03
The customer selects an appointment
They choose the service, provider when enabled, time, and required details—or staff record an inbound booking.
- 04
Collect the deposit or payment
Connect the payment method, paid and remaining amounts, and invoice to the booking under the enabled setup.
- 05
Send confirmation and reminders
Customer and team receive updates through enabled channels instead of separate manual follow-up.
- 06
Manage changes and attendance
Update the appointment and attendance or cancellation status according to policy and permissions.
- 07
Review history and reports
Bookings, payments, invoices, and customer history stay together for the next action.
Booking logic
Not every booking works the same way—identify the model that actually controls your time
Rekaz calculates availability from service setup, while full-day, mobile-location, and complex resource bookings require scenario review.
One-to-one provider appointment
A defined duration, eligible providers, buffer, booking window, and optional customer provider choice.
For salons, clinics, consulting, and specialist servicesGroup or capacity-based booking
Set simultaneous booking and maximum person limits according to product configuration.
For classes, workshops, and some group activities after testing capacity rulesFull-day or customer-location booking
May require different location, resource, and timing fields from a standard appointment, so the flow is reviewed before launch.
Do not assume route planning, room inventory, or a waitlist without verificationEvery screen answers a booking question
See what customers and staff use and how time connects to payment and communication instead of a generic dashboard.
Booking schedule
Who has an appointment and when is the provider available?
View bookings by day and provider and record inbound bookings in the same schedule.
Confirmation and reminder
Did the customer receive the booking update?
Connect WhatsApp messages to booking data instead of writing every confirmation manually.
Booking website
How does the customer see availability and book?
Present services, prices, providers, and available times on a website carrying your brand.
Product guides supporting the booking journey (Arabic)
Compare operating flows, not calendar appearance
When is Rekaz clearer than the booking tools you use today?
You may continue using WhatsApp or Google Calendar with Rekaz, but each tool has a different role.
| Decision criterion | WhatsApp only | Generic calendar | Booking marketplace | Rekaz |
|---|---|---|---|---|
| Availability source | Manually updated | Calendar events | Defined by the platform | Duration, provider, capacity, and branch setup |
| Business identity | Conversation only | No customer journey | Marketplace brand is often visible | Website under your name and identity |
| Customer data | Inside conversations | Scattered notes | Subject to marketplace policy | Kept in your customer record |
| Deposit and invoice | Separate tools | Usually unavailable | Depends on platform and commission | Connected to booking based on plan |
| Confirmation and reminder | Manual sending | Calendar notification | Through marketplace channels | Messages connected to booking data |
| Branches, staff, reports | Separate follow-up | Calendar per user | Depends on marketplace design | Managed from one account |
Google Calendar and other systems may be connected where supported. Complex resources and custom policies require implementation review.
A customer story about self-booking
“After registering with Rekaz, the customer no longer needs to contact me directly. They have a booking link, see what is available, choose a time, and book immediately.”
Y
YazanAl-Nathafa Al-Muthla Car Wash — West Riyadh
The problem he wanted to solve
Every booking depended on direct contact with the owner to ask about availability and confirm a time.
The change he described
Customers can now see availability and book directly from the link. We do not attribute a measured drop in calls or increase in bookings because no validated measurement is available.
Clarity before you choose
What should be verified before running bookings?
Availability, payment, and cancellation behavior differ by business. We review these points before you rely on the setup.
Conflict prevention depends on correct setup
One schedule reduces cross-channel collision, but we do not guarantee zero conflicts without testing duration, capacity, providers, buffers, and staff recording behavior.
Cancellation, changes, and refunds follow your policy
Define who can change a booking, deadlines, fees, and refunds. Do not assume every policy is enforced automatically in the same way.
WhatsApp messaging depends on plan and setup
Confirm message types, templates, sender number, balance or cost, and the connection method before activation.
Payment provider fees are separate from Rekaz commission
Rekaz does not take a percentage of bookings, but payment or installment providers may apply their own contractual fees.
Full-day and mobile bookings require matching
Full-day, customer-location, or complex-resource bookings may need different fields and rules. Do not assume route planning, room inventory, or waitlists.
Migration and integrations depend on data and plan
Customer import, API booking creation, and calendar or external tool connections require field, plan, and technical scope review.
How do you move from notebooks and chats to one booking schedule?
We do not promise one timeline for every business; timing depends on services, providers, branches, data, and integrations.
- 1
Map the current booking journey
Booking sources, services, duration, providers, capacity, payment, communication, and change policy.
- 2
Configure availability and products
Set working hours, duration, buffer, branch, price, deposit, and required customer questions.
- 3
Review data and integrations
Inspect customer data, calendars, and systems that need to move or connect and define their scope.
- 4
Test both sides of the booking
Test customer and staff booking, payment, messaging, changes, and attendance before fully switching.
Direct answers before choosing booking management software
These questions repeatedly appeared across 217 demos with appointment and reservation businesses.
Review plans and pricing→How does Rekaz stop website and WhatsApp bookings from taking the same slot?
All recorded bookings use the same availability schedule. Staff must enter phone and WhatsApp bookings in Rekaz and configure duration, provider, capacity, and buffer, then test the scenario before launch.
Can availability differ for each provider?
Services can be linked to eligible providers and working hours. Customers may be allowed to select a provider and see the provider name. Review schedules and branches for each setup.
Can one booking use more than one provider?
The booking product guide shows an option allowing customers to select more than one provider for the same booking. Test availability and duration calculations for this scenario.
Does Rekaz support group or capacity-based bookings?
You can define simultaneous booking and maximum-person limits. Test the actual capacity rules before publishing the service.
How do deposits and remaining balances work?
A booking product can include a price and deposit with enabled payment methods. Confirm how remaining balance, invoice, and refund behavior work in your configuration.
Can customers reschedule or cancel themselves?
Customer permissions, deadlines, fees, and update messages depend on configuration and business policy. We review the scenario rather than assuming every change or refund is automatic.
Does it support customer-location services or full-day bookings?
Custom fields can collect additional information, but location, service-area, full-day, and resource logic differ. Test the flow first; route planning is not implied.
Can customers be migrated or bookings created through an API?
Customer import and integration through the documented API can be reviewed. Booking endpoints and available fields depend on the current API, plan, and data quality.
How much does it cost and what may cost extra?
Cost depends on plan, capabilities, and add-ons. Review pricing and request written confirmation for messaging, payment, integrations, and custom setup fees.
Test your real booking journey
Create an account, or show us your current schedule before switching
Start directly, or book a working session to review services, duration, providers, capacity, payment, and communication.