Golden Warranty Terms & Conditions

1. Definition

The Golden Warranty is an optional feature the customer chooses to enable at their own discretion during payment. It entitles the customer to request a refund of the amount paid for the order if they do not receive the service or product as agreed, within the cases and coverage scope described in this document.

2. Coverage Scope

The Golden Warranty covers a refund of the amount paid for the booking in the cases included in the warranty policy, where the booking cannot be fulfilled because the service is not provided by the service provider. All claims are subject to review and verification, and Rekaz reserves the right to reject any claim that does not meet the warranty conditions.

3. Claim Procedure

The customer must contact Rekaz within a maximum of fourteen (14) days from the date the service or product is received (or its scheduled delivery date), providing evidence of the problem. The claim is reviewed, and if accepted the amount is refunded within a reasonable period from the date the claim is approved.

4. Exclusions

The warranty does not cover: a change of mind or a wish to cancel without a material reason; misuse of the service or product; problems caused by the customer; orders that violate applicable regulations; and any other cases determined by Rekaz or excluded by the laws in force in the Kingdom of Saudi Arabia.

5. General Provisions

Rekaz may amend these terms and conditions at any time, and the version published on this page applies. In the event of any conflict between this document and any other document, this document governs with respect to the warranty service.

For any question about the Golden Warranty or to submit a claim, please contact us by email at contact@rekaz.io or by phone at +966115113572 during official working hours.